Never, ever, ever in my life have I seen any transaction so incompetently negotiated.

我一生中，我从未见过如此无易。

Yes, more investment is needed, but passengers will not be willing to pay more indefinitely if they must also endure cramped, unreliable services, punctuated by regular chaos when timetables are changed, or planned maintenance is managed incompetently.

是，需要更多投资，但如果乘客还必须忍受拥挤、不可靠服务，表改变或计划维修管理不力经常出现混乱，他们就不会愿意无限期地支付更多费用。